Reference figures only. Value Monitor engagements use your own targets and numbers.
Benchmark Library
See where your process leaks value.
Seven end-to-end processes, benchmarked best-in-class to worst, with the source on every row.
Why benchmark
A gap you can measure is a gap you can fund.
Find the value leak
Map where value is created, lost or hidden in a process, against comparable operations.
Prioritise the initiative
Quantify each gap and rank initiatives by impact, so effort goes where the value is.
Implement the improvement
Build the plan, test the solution and support go-live, including SAP where needed.
Measure the result
Track the metrics defined at the start against actuals, so the case is proven, not assumed.
P2P
Procure-to-Pay
From purchase requisition through invoice matching, approval and payment.
Cost per Invoice
- Best
- $2.78
- Average
- $9.40–10.89
- Worst
- $12.88–19.83+
Source: Ardent Partners 2025
Invoice Cycle Time
- Best
- 3.1 days
- Average
- 9.2–10.9 days
- Worst
- 17.4 days
Source: Ardent Partners 2025
Invoice Exception Rate
- Best
- 9%
- Average
- 14%
- Worst
- —
Source: Ardent Partners 2025
AP Staff per $1B Revenue
- Best
- 6.2 FTE
- Average
- —
- Worst
- 21.6 FTE
Source: APQC
Requisition-to-PO Cycle Time
- Best
- <40 hours
- Average
- ~55 hours
- Worst
- >70–90 hours
Source: Procurify 2026 / Hackett
Operational drivers
- Three-way match rules & tolerances
- Approval layers & bottlenecks
- PO compliance & catalog usage
- Supplier master data quality
O2C
Order-to-Cash
From order entry through billing and cash collection.
Days Sales Outstanding (DSO)
- Best
- 25 days
- Average
- 38–43.5 days
- Worst
- 46+ days
Source: APQC
Cost per AR Invoice
- Best
- $0.71
- Average
- $7.86
- Worst
- $11.50
Source: APQC
AR Staff per $1B Revenue
- Best
- 2.4–2.5 FTE
- Average
- 4.0 FTE
- Worst
- 10.1 FTE
Source: APQC
Cash Application Touchless Rate
- Best
- 70–90%
- Average
- ~30–60%
- Worst
- <30%
Source: Hackett / AI AR automation
Operational drivers
- Order entry quality & automation
- Fulfillment & warehouse efficiency
- Billing accuracy & timing
- Collections & dispute management
LSC
Logistics & Supply Chain
From planning and inventory through production and delivery performance.
Supply Chain Cost (% of revenue)
- Best
- 3.04%
- Average
- 6.2–10%
- Worst
- 17.41%
Source: APQC
Inventory Turns
- Best
- 15–16.5x
- Average
- 8x
- Worst
- 6–6.5x
Source: APQC
OTIF Delivery Rate
- Best
- 98%+
- Average
- 92–95%
- Worst
- <85%
Source: Hackett
Order Cycle Time
- Best
- ≤10 days
- Average
- 12 days
- Worst
- 14.8+ days
Source: APQC
Schedule Adherence
- Best
- >90–95%
- Average
- ~75–85%
- Worst
- <70%
Source: APQC / OEE
OEE
- Best
- >85%
- Average
- ~60–75%
- Worst
- <50–60%
Source: Lean / TPM benchmarks
Operational drivers
- Demand signal quality
- Capacity planning & leveling
- Changeover & setup practices
- Maintenance & reliability
R2R
Record-to-Report
From transaction capture through close, consolidation and reporting.
Finance Cost (% of revenue)
- Best
- 0.60–0.66%
- Average
- 0.91–1.00%
- Worst
- 1.50–2.00%
Source: APQC
Month-End Close
- Best
- 4.8–5.0 days
- Average
- 6.0–6.4 days
- Worst
- 10–11 days
Source: APQC
Finance FTEs per $1B Revenue
- Best
- 36
- Average
- 55–60
- Worst
- 141.6+
Source: APQC
Operational drivers
- Close checklist & task management
- Intercompany alignment
- Automation in journals & reconciliations
- Reporting templates & governance
WC
Working Capital
Cash tied up in receivables, inventory and payables.
Working capital is sized here through two levers with sourced benchmarks: DSO (Order-to-Cash) and inventory turns (Logistics & Supply Chain).
S2P
Source-to-Pay
From supplier selection and contracting through ordering and payment.
Maverick Spend Rate
- Best
- <5–10%
- Average
- 10–20%
- Worst
- >20–30%
Source: Umbrex / supply-chain playbooks
Contract Coverage
- Best
- >80–90%
- Average
- ~60–75%
- Worst
- <50%
Source: Hackett / APQC
Cost per PO
- Best
- $8–15
- Average
- $30–60
- Worst
- $80–120+
Source: Hackett Group digital world-class
AI-enabled procurement: process cost
Up to 80% lower
Source: Hackett Group, 2025
AI-enabled procurement: staffing requirement
Up to 81% lower
Source: Hackett Group, 2025
AI-enabled procurement: invoice processing speed
Up to 74% faster
Source: Hackett Group, 2025
Operational drivers
- Category strategy maturity
- Supplier base complexity
- Policy & approval design
- System & catalog support
AI
AI Adoption & Automation
How finance and procurement teams are adopting AI, and what it returns.
Finance functions using AI (2025; 58% in 2024, 37% in 2023)
59%
Source: Gartner, Nov 2025
Top use case: knowledge management
49% of adopters
Source: Gartner
Use case: AP automation
37% of adopters
Source: Gartner
Use case: error / anomaly detection
34% of adopters
Source: Gartner
AI-driven procurement ROI multiple
2.6x higher
Source: Hackett Group, 2025
AI-driven procurement cycle speed
58% faster
Source: Hackett Group, 2025
AI-driven procurement savings impact
Up to 200% greater
Source: Hackett Group, 2025
Benchmark ranges are cross-industry and indicative, based on publicly available research from Ardent Partners, APQC, Hackett Group, Gartner and other industry sources (2024–2026). Use them to size an opportunity, not as guaranteed targets. For industry-specific benchmarks or deeper KPI sets, contact us.
Next step
Measure the value against your own numbers.
Value Monitor maps where the value sits in your business and tracks it every month, against your targets.